Terms & Conditions
The Terms & Conditions below set out the respective obligations of Photofinish Jewellery ("us") and the customer ("you") when you place an order with us. Our website and these Terms & Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected whether by this statement or by any of the Terms & Conditions below.
Photofinish Jewellery's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Photofinish Jewellery shall not be liable for any indirect, special or consequential loss whether this arises from a breach of duty in contract or in any other way.
Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur.
All photographs used on our website are created by us or our suppliers. As such they are protected by copyright which restricts any third party reproduction without prior written permission.
If you don't love our jewellery as much as we do we will give you your money back!
We are so confidant about the quality of our jewellery that we offer a simple replacement or refund guarantee. If you are not completely satisfied with anything you buy from us, for whatever reason, simply return it within 14 days of receipt and we will replace the item(s) in question or give you a refund if you prefer. See the Returns Policy below for full details.
Your items will usually be dispatched to you within 5 working days of the date ordered. Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you.
First class postage for UK deliveries is included. Signed for and International Signed for delivery will be charged at checkout.
We encourage you to return any item with which you are not perfectly happy, or which is not as you expected, or if you have simply changed your mind about it. Just email us or use the contact form to let us know and return it within 14 days of receipt.
Please note that earrings are excluded from the refund policy due to hygiene reasons.
You may cancel your order for a full refund up to the point of dispatch.
After dispatch, returning any item will be taken as notice of cancellation of your order (or relevant part of your order). On receipt of the returned goods we will provide you with a full refund of the amount paid for the goods (but not any delivery and/or postage) or, if you prefer, an exchange for the same or alternative products to the same value. Items must be returned in an undamaged condition.
You are responsible for arranging returns and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider.